Hi everyone! As Nikki mentioned, this is an issue with all of the first generation systems and, just like the viewcone limitation of 50 degrees and other limitations of our first gen tech, it’s been a challenging problem to solve. We anneal all Looking Glasses in giant ovens to reduce the issue, but moisture does partially reverse some of the annealing process.
It’s purely an optical issue and not related to the electronics being damaged over time, so the function of your Looking Glass won’t be affected – this is all the result of some polarization-based filtering of the lightfield image to clean up other artifacts, leading to this polarization artifact in the corners of the Looking Glass y’all are seeing. This only shows up in white backgrounds and should only be in the corners of the system and hasn’t been something we’ve been able to solve like some of the other limitations of this first gen version of the tech like 50-degree viewcone and resolution. And we’ve worked out how to keep the artifact isolated to the corners of the lucite block in most cases.
That said, for anyone noticing that the artifacts in your system extend within the inside border of the laser-etched frame on the Looking Glass, please write me at firstname.lastname@example.org and I’ll swap you out with a unit that has less prominent artifacts. And if anyone on this thread is disappointed to the point of needing a refund, first off I’m truly sorry the first gen version of the Looking Glass didn’t deliver for you – please write me and I will take care of processing the refund and hope to welcome you back into the land of the hologram when we get to generation 2 Looking Glasses.
-Shawn, co-founder and CEO of Looking Glass Factory